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Customer Support Executive
Errore
Visualizza: 107
Giorno di aggiornamento: 10-12-2024
Località: Ha Noi
Categoria: IT - Software Altra
Numero di reclute: 2 người
Posizione: Nhân viên
Stipendio: 8 - 16 triệu
Esperienza: Dưới 1 năm
Sesso: Không yêu cầu
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Descrizione del lavoro
Mô tả công việc- Receive requests and answer questions from customers through freshdesk, skype, live chat
- Support to handle problems arising when customers install and use Shopify Theme
- Transfer technical problems, request customizing for the development team, ensure the quality of work to deliver to customers.
- Updates to customers on the status of processing requests
- Advise customers on solutions when using eCommerce and Shopify
- Work with various teams
- Conduct other tasks assigned
Requisiti di lavoro
Yêu cầu ứng viên- 22-25 years old
- Fluent in English (IELTS, TOEIC certificate is preferable)
- Require Communication, Presentation, Analysis, and Critical Thinking Skill
- Have experience about Technology, Ecommerce, Marketing at least 6 months is preferable
- Good teamwork and Quick learner
- Ready to support clients on different timezone
Beneficio del lavoro
Quyền lợi- Salary: 8-15M (Review every 6 month).
- Performance bonus, seniority bonus, birthday gift
- Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
- Opportunities to be promoted to Support Leader/Business Analyst
- Trained by 6+ year experienced ecommerce expert/specialists
- Work with 100% foreign. Exposed to the latest technology and eCommerce trend
- Monthly in-house coaching and mentor programs
- Youthful and dynamic working environment with 95% members are 9x, we have many clubs: running, football, board game...
- At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
- The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer...)
- Office with a great view from the 18th floor and creative workplace design
- Working hours are 5 days/week
- Other benefits according to the provisions of the Company and the Labor Code
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Scadenza: 09-01-2025
Clicca per candidarti per un candidato gratuito
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