Technical SupportEngineer(MS Azure)

エラー

☞ Công ty TNHH ITECHWX

見る: 101

更新日: 30-12-2024

場所: Ho Chi Minh

カテゴリー: コンサルティング/カスタマーサービス IT-ソフトウェア 情報技術

募集人数: 1 người

レベル: Nhân viên

給料: 18 - 29 triệu

性別: Không yêu cầu

Đang tải ...

仕事内容

Mô tả công việc

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Follows processes provided by the business.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

仕事の要件

Yêu cầu ứng viên
  • Open to freshers or students who have completed their coursework and are about to graduate.
  • Fluent English communication skills are required.
  • Experience in Technical or IT fields is required.
  • Relevant degree or field of study in Technical/IT is preferred.
  • Open to candidates with backgrounds in Science, Engineering, or Automation.

仕事上の利点

Quyền lợi

• Competitive salary depending on experience

• Salary at 100% during the probationary period

• Training will be offered

• Full working equipment will be provided

• 90% contribution of the gross salary to social insurance

• 12 days of annual leave, 8 days of sick leave

• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift

• Annual Health Checkup

Đang tải ...

締切: 29-01-2025

無料の候補者に適用するにはクリックしてください

申し込む

Đang tải ...
Đang tải ...

同じ仕事

Đang tải ...
Đang tải ...