Technical SupportEngineer(MS Azure)

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☞ Công ty TNHH ITECHWX

视图: 101

更新日: 30-12-2024

位置: Ho Chi Minh

类别: 咨询/客户服务 IT-软件 信息技术

招聘人数: 1 người

水平: Nhân viên

薪水: 18 - 29 triệu

性别: Không yêu cầu

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职位描述

Mô tả công việc

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Follows processes provided by the business.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

工作要求

Yêu cầu ứng viên
  • Open to freshers or students who have completed their coursework and are about to graduate.
  • Fluent English communication skills are required.
  • Experience in Technical or IT fields is required.
  • Relevant degree or field of study in Technical/IT is preferred.
  • Open to candidates with backgrounds in Science, Engineering, or Automation.

工作兴趣

Quyền lợi

• Competitive salary depending on experience

• Salary at 100% during the probationary period

• Training will be offered

• Full working equipment will be provided

• 90% contribution of the gross salary to social insurance

• 12 days of annual leave, 8 days of sick leave

• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift

• Annual Health Checkup

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最后期限: 29-01-2025

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