Sales Back Office

Mô tả công việc

- Work and clarify the working procedures with new customers

- Follow up with orders, shipments, documents, complaints, payment situation or other requests.

- Make the Sales Contract.

2. Working through internal/external systems:

- Insert Customers’ master data(detailed address, delivery points, Tax code, market code...)

- Insert/ update Lab Dip/ Strike Off requests

- Insert/modify sample/ bulk orders.

- Insert/ update shipping plan

- Issue documents such as Order Confirmation, Proforma Invoice, Commercial Invoice, Packing List, Credit note, Debit Note...

- Follow up with customers’ system to input requested data.

- Access some suppliers’ systems to get TC (Transaction Certificate), hang tags...

3. Communicate internally to get necessary information in order to follow customers well.

- Follow closely development stage

+ Work with Lab Office for everything related to Lab Dip’s requests

+ Work with Printing Office for everything related to Strike Off’s requests

+ Work with QC for customers’ manual, samples submission, technical questions, quality issues...

+ Work with Warehouse and Sample Office for cutting samples and sending

- Follow closely bulk order stage:

+ Work with Planning for the ready date

+ Work with QC for bulk submisison, bulk comments, test reports, negotiation or any callout in term of quality...

+ Work with Warehouse to prepare fabric for shipments and shipping tolerance

+ Work with Import & Export to have shipping schedule and requested documents.

+ Work with Accounting for invoices issued.

+ Work with customers for shipping docs.

4. Back up

- Can back up anytime if other colleague is absent.