Customer Service (Freelance)

工作内容

1. Customer Success Collaborator (Freelance)

2. Job description

• Provide immediate on-boarding activities such as installation, configuring and training to new clients as well as thinking outside of the box to provide customers with the solutions that FireApps offers
• Contact customers to receive positive feedback and convert into online reviews and testimonials
• Direct requests and unresolved issues to the designated resource (Technical Support/Testers/Software Engineers/Product Development) and follow-up until issues have been resolved completely or a workaround is provided.
• Work with clients via a CRM tool, use email and live chat to identify opportunities for growth and up-sell/cross-sell customers to higher plan/another product.

3. Job requirements

• Able to work rotation per shift, with at least 3 shifts/week during day/night time, weekends and holidays. Choose from some of the shifts below:
• + Night shifts: 6PM-10PM, 10PM-2AM, 2AM-6AM)
• + Day shifts: 7AM-11AM, 2PM-6PM
• An enthusiastic, energetic, sales oriented and proactive person who works well in a fast-paced, dynamic team environment.
• Tech-savvy and eager to learn about technology products
• Interpersonal, listening skills
• Strong English written/verbal communication skills
• Data collection and ordering
• Stress tolerance

4. Benefits

• Have opportunity to work with overseas clients, mostly US, Canada and European countries
• Join the dynamic, young and friendly projects team who will happily assist you
• Attend products/troubleshooting training before working with clients directly
• Practice and improve softskill, communication skill, and a chance to be full-time FireApps employee in the future
• Salary: 30.000vnd/h and attractive bonus performance-based monthly

5. Contact information

Hải Đăng – Talent Acquisition – FireGroup Technology