Customer Engagement Executive (Call Center)

Báo lỗi

☞ Ngân hàng số thế hệ mới Timo

Lượt xem: 101

Ngày cập nhật: 16-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tài chính/ Ngân hàng/ Chứng khoán Bán hàng Tư vấn - Chăm sóc khách hàng

Số lượng tuyển: 3 người

Vị trí: Nhân viên

Mức lương: Thương lượng

Kinh nghiệm: 1 năm

Giới tính: Không yêu cầu

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Mô tả công việc

- Fully handling banking competences (Lock card, active card/account, check transactions or account balance/ customer’s card…) via Phone Call and other c annels (Live Chat, Facebook, Zalo,…)
- Resolving problems, complaints by clarifying issues, explores the answers and alternative solutions, and implements solutions to satisfy customer’s needs.
- Meeting customer directly to verify and open the bank account/issue card/update information/make the tracer request and other banking operations.
- Cross-selling consulting campaigns (Credit card, fund certificate…) according to the set goals.
- Providing innovative offers to improve quality service of Contact
Center/Customer Department.
- Ensuring to adhere to the defined Operation process, instructions related to Anti-money laundering (AML) and Know your customer (KYC).
- Ensuring to adhere to the defined Timo’s code of conduct.
Implementing tasks allocated by Inbound Team Leader/Contact Center Manager.
- Propose innovative offers to minimize productivity and improve quality service.

Yêu cầu công việc

- Having at least 06 months of Contact Center representative experience or related service majors (Finance, Tourism, Insurance…).
- Fresh graduated student is accepted.
- Having excellent verbal communication skills, speaking clearly and succinctly.
- Being able to work in shifts 24/7, even Tet Holiday and Public Holidays.
- Having English proficiency, specially writing and speaking skills.
- Being able to perform job functions independently or as part of a team and problem- solving skills to solve the diversity of customer’s issues.
- Having Financial & Banking experience is a plus.
- Have a motorbike and be able to work out of office.

Quyền lợi công việc

- 13th months’ salary.
- 15-paid annual leave.
- Dynamic, friendly, and globally working environment with the newest technology and process applied.
- Negotiable and competitive salary package.
- Company healthcare insurance.
- Government social, medical and unemployment insurance.
- Training and promotion opportunities.
- Allowance (Monthly 3G/4G package, Birthday, Parking fee...)
- Free to participate in internal activities (Company trips, gatherings…).

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Hạn nộp: 16-05-2024

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