Customer Engagement Executive (Call Center)

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☞ Ngân hàng số thế hệ mới Timo

Aussicht: 101

Update Tag: 10-12-2024

Ort: Ho Chi Minh

Kategorie: Der Umsatz Finanzen / Bank / Aktien Beratung / Kundenservice

Anzahl der Rekruten: 3 người

Position: Nhân viên

Gehalt: Thương lượng

Erfahrung: 1 năm

Sex: Không yêu cầu

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Jobbeschreibung

- Fully handling banking competences (Lock card, active card/account, check transactions or account balance/ customer’s card…) via Phone Call and other c annels (Live Chat, Facebook, Zalo,…)
- Resolving problems, complaints by clarifying issues, explores the answers and alternative solutions, and implements solutions to satisfy customer’s needs.
- Meeting customer directly to verify and open the bank account/issue card/update information/make the tracer request and other banking operations.
- Cross-selling consulting campaigns (Credit card, fund certificate…) according to the set goals.
- Providing innovative offers to improve quality service of Contact
Center/Customer Department.
- Ensuring to adhere to the defined Operation process, instructions related to Anti-money laundering (AML) and Know your customer (KYC).
- Ensuring to adhere to the defined Timo’s code of conduct.
Implementing tasks allocated by Inbound Team Leader/Contact Center Manager.
- Propose innovative offers to minimize productivity and improve quality service.

Stellenanforderung

- Having at least 06 months of Contact Center representative experience or related service majors (Finance, Tourism, Insurance…).
- Fresh graduated student is accepted.
- Having excellent verbal communication skills, speaking clearly and succinctly.
- Being able to work in shifts 24/7, even Tet Holiday and Public Holidays.
- Having English proficiency, specially writing and speaking skills.
- Being able to perform job functions independently or as part of a team and problem- solving skills to solve the diversity of customer’s issues.
- Having Financial & Banking experience is a plus.
- Have a motorbike and be able to work out of office.

Job Nutzen

- 13th months’ salary.
- 15-paid annual leave.
- Dynamic, friendly, and globally working environment with the newest technology and process applied.
- Negotiable and competitive salary package.
- Company healthcare insurance.
- Government social, medical and unemployment insurance.
- Training and promotion opportunities.
- Allowance (Monthly 3G/4G package, Birthday, Parking fee...)
- Free to participate in internal activities (Company trips, gatherings…).

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Frist: 09-01-2025

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