Customer Engagement Executive (Call Center)

Ngân hàng số thế hệ mới Timo

見る: 101

更新日: 30-12-2024

場所: Ho Chi Minh

カテゴリー: 売上高 金融/銀行/株 コンサルティング/カスタマーサービス

募集人数: 3 người

レベル: Nhân viên

給料: Thương lượng

経験: 1 năm

性別: Không yêu cầu

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仕事内容

- Fully handling banking competences (Lock card, active card/account, check transactions or account balance/ customer’s card…) via Phone Call and other c annels (Live Chat, Facebook, Zalo,…)
- Resolving problems, complaints by clarifying issues, explores the answers and alternative solutions, and implements solutions to satisfy customer’s needs.
- Meeting customer directly to verify and open the bank account/issue card/update information/make the tracer request and other banking operations.
- Cross-selling consulting campaigns (Credit card, fund certificate…) according to the set goals.
- Providing innovative offers to improve quality service of Contact
Center/Customer Department.
- Ensuring to adhere to the defined Operation process, instructions related to Anti-money laundering (AML) and Know your customer (KYC).
- Ensuring to adhere to the defined Timo’s code of conduct.
Implementing tasks allocated by Inbound Team Leader/Contact Center Manager.
- Propose innovative offers to minimize productivity and improve quality service.

仕事の要件

- Having at least 06 months of Contact Center representative experience or related service majors (Finance, Tourism, Insurance…).
- Fresh graduated student is accepted.
- Having excellent verbal communication skills, speaking clearly and succinctly.
- Being able to work in shifts 24/7, even Tet Holiday and Public Holidays.
- Having English proficiency, specially writing and speaking skills.
- Being able to perform job functions independently or as part of a team and problem- solving skills to solve the diversity of customer’s issues.
- Having Financial & Banking experience is a plus.
- Have a motorbike and be able to work out of office.

仕事上の利点

- 13th months’ salary.
- 15-paid annual leave.
- Dynamic, friendly, and globally working environment with the newest technology and process applied.
- Negotiable and competitive salary package.
- Company healthcare insurance.
- Government social, medical and unemployment insurance.
- Training and promotion opportunities.
- Allowance (Monthly 3G/4G package, Birthday, Parking fee...)
- Free to participate in internal activities (Company trips, gatherings…).

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締切: 29-01-2025

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