Nhân Viên Dịch Vụ Khách Hàng

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☞ Circle K Viet Nam Ltd. Co.

Aussicht: 103

Update Tag: 10-12-2024

Ort: Ho Chi Minh

Kategorie: Beratung / Kundenservice

Anzahl der Rekruten: 1 người

Position: Nhân viên

Gehalt: 9 - 10 triệu

Erfahrung: 1 năm

Sex: Nữ

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Jobbeschreibung

Mô tả công việc

I. Job Purpose:

  • To ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction
  • Responsible for answering inbound phone calls or addressing customers’ questions about products and services, purchases, and processing payments or other enquiries

II. Job Accountabilities:

  • Handle customers’ feedbacks/ complaints/ enquiries/ orders through online and hotline channels, by clarifying desired information, researching, and exploring answers and alternative solutions, providing information to customers
  • Take ownership of customers issues and follow problems through to resolution
  • Keep accurate records and document customer service actions and discussions
  • Manage amounts of incoming phone calls and meet call handling quotas
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Escalate unresolved problems to upper levels and/or to other related departments and respond back to customers
  • Prepare and update report on daily, weekly, and monthly basis
  • Other tasks are as assigned by Line Manager

Stellenanforderung

Yêu cầu ứng viên
  • Degree related to Marketing, Business Administration, Social Sciences and Humanities
  • Customer service orientation and great customer focus, problem-solving skills
  • Effective phone call handling, oral communication, and active listening skills (Vietnamese and English)
  • Familiarity with systems
  • Ability to multi-task, prioritize, and manage time effectively
  • Having a motivated, friendly, and professional attitude
  • Literate in Word, Excel, PowerPoint

Job Nutzen

Quyền lợi
  • Competitive salary
  • 13th salary
  • Insurance: Social Insurance + Premium health insurance for employees
  • Annual leave: up to 15 days/year
  • Yearly health check, performance evaluation to revise salary
  • Employee engagement activities
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Frist: 09-01-2025

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