Nhân Viên Dịch Vụ Khách Hàng

Lượt xem: 103

Ngày cập nhật: 10-12-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tư vấn - Chăm sóc khách hàng

Số lượng tuyển: 1 người

Vị trí: Nhân viên

Mức lương: 9 - 10 triệu

Kinh nghiệm: 1 năm

Giới tính: Nữ

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Mô tả công việc

I. Job Purpose:

To ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction
Responsible for answering inbound phone calls or addressing customers’ questions about products and services, purchases, and processing payments or other enquiries

II. Job Accountabilities:

Handle customers’ feedbacks/ complaints/ enquiries/ orders through online and hotline channels, by clarifying desired information, researching, and exploring answers and alternative solutions, providing information to customers
Take ownership of customers issues and follow problems through to resolution
Keep accurate records and document customer service actions and discussions
Manage amounts of incoming phone calls and meet call handling quotas
Build sustainable relationships and trust with customers through open and interactive communication
Escalate unresolved problems to upper levels and/or to other related departments and respond back to customers
Prepare and update report on daily, weekly, and monthly basis
Other tasks are as assigned by Line Manager

Yêu cầu ứng viên

Degree related to Marketing, Business Administration, Social Sciences and Humanities
Customer service orientation and great customer focus, problem-solving skills
Effective phone call handling, oral communication, and active listening skills (Vietnamese and English)
Familiarity with systems
Ability to multi-task, prioritize, and manage time effectively
Having a motivated, friendly, and professional attitude
Literate in Word, Excel, PowerPoint

Quyền lợi

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