Call Center - Customer Service Superviosr

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☞ CÔNG TY TNHH BEST EXPRESS VIỆT NAM (BEST LOGISTICS)

View: 111

Update day: 30-12-2024

Location: Ho Chi Minh

Category: Transport / Logistics / Warehouse Consulting / Customer Service

Number of recruitment: 2 người

Position: Trưởng nhóm

Salary: Thương lượng

Experience: 3 năm

Gender: Không yêu cầu

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Job description

- Function as the contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactively and responsiveness to customer issues.

- Work closely with the Customer Service Manager to communicate, implement and co-ordinate company policies and procedures to Frontline team and ensure compliance.

- Liaise closely with Key Account Customer Service Supervisor and Customer Service Manager to communicate, implement and coordinate company policies and procedures to Customer Contact Centre to ensure compliance and resolve on-going problems as encountered by customers.

- Work closely with the IT department to leverage technology to automate processes as well as formulate back up plans in times of outage

- Liaise closely with OPS team to resolve on-going problems encountered by customers.

Job requirement

- Bachelor degree or above

- More than 2 years experience in leading customer service teams in a Customer Contact Centre environment.

- Understand the knowledge of express delivery and logistics, and have the ability to formulate, optimize and improve business standards and processes, and have strong customer service team management and construction capabilities

- Languages: English or Chinese

Job benefit

  • Tham gia BHYT, BHXH theo quy định của Luật Lao Động
  • Reveiw lương 6 tháng/ 1 lần
  • Cấp laptop làm việc
  • 12 ngày nghỉ phép năm
  • Được tham gia training đầu vào
  • Chế độ thưởng mỗi năm
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Deadline: 29-01-2025

Click to apply for free candidate

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