Nhân Viên Chăm Sóc Khách Hàng - Customer Service Officer

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View: 111

Update day: 30-12-2024

Location: Ho Chi Minh

Category: Administrative / Clerical / Assistant

Number of recruitment: 5

Position: Nhân viên/ Chuyên viên

Salary: 8 - 16 triệu

Education: Cao đẳng

Experience: 1 năm

Gender: Nữ

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Job description

1. Re-enrollment

- Responsible for re-enrollment monthly target

- Fill up classes with students to meet the minimum number of students in each class

- Do re-enroll and care call, Consult extra course at AEG

2. Course Administration

- Prepare and maintain class folders

- Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting Deliver product presentations

- Update parents/ students with course progress, input results

3. Customer Service

- Support with organizing events/ activities for students, Handle students’ requests/ complaints on a daily basis

- Prepare and do customer survey (via hard copy form and telesales)

- Check attendant Call absence, Visit class

4. Admin Tasks

- Update student list daily

- Manage enrollment document, Update and manage student information

- Check and follow up all requests till the end, Manage transfer fee/transfer class/save fee document

Job requirement

- Graduated College/University in Economics, Business Administration Foreign Language or equivalent fields

- At least 1 year(s) of working experience in the equivalent positions

- Be able to work by shifts, Saturday & Sunday

- Strong customer service skills

- Good communication and persuasion skills

- Problem analytical and solving abilities

- Good at English

Job benefit

- Competitive basic salary + bonus

- Professional and holistic training

- Creative, supportive and competitive colleagues

- 12 days annual leave

- Discount on English courses for IELTS preparation at AEG Vietnam

- Discount for employee’ children

- Other benefits: laptop, telephone, uniform, free employee parking

Working Locations:

AEG - 37B Pham Ngoc Thach, Vo Thi Sau Ward, District 3, Ho Chi Minh City

AEG - 190 Quang Trung, Ward 10, Go Vap District, Ho Chi Minh City

AEG - 422 Nguyen Thi Thap, Tan Quy Ward, District 7, TP. HCM

AEG - 2 Hoang Viet, Ward 4, Tan Binh District, Ho Chi Minh City

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Contact Information

Contact: HR Department

Deadline: 29-01-2025

Click to apply for free candidate

Apply

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