Nhân Viên Chăm Sóc Khách Hàng - Customer Service Officer

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视图: 111

更新日: 30-12-2024

位置: Ho Chi Minh

类别: 行政/文书/助理

招聘人数: 5

水平: Nhân viên/ Chuyên viên

薪水: 8 - 16 triệu

水平: Cao đẳng

经验: 1 năm

性别: Nữ

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职位描述

1. Re-enrollment

- Responsible for re-enrollment monthly target

- Fill up classes with students to meet the minimum number of students in each class

- Do re-enroll and care call, Consult extra course at AEG

2. Course Administration

- Prepare and maintain class folders

- Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting Deliver product presentations

- Update parents/ students with course progress, input results

3. Customer Service

- Support with organizing events/ activities for students, Handle students’ requests/ complaints on a daily basis

- Prepare and do customer survey (via hard copy form and telesales)

- Check attendant Call absence, Visit class

4. Admin Tasks

- Update student list daily

- Manage enrollment document, Update and manage student information

- Check and follow up all requests till the end, Manage transfer fee/transfer class/save fee document

工作要求

- Graduated College/University in Economics, Business Administration Foreign Language or equivalent fields

- At least 1 year(s) of working experience in the equivalent positions

- Be able to work by shifts, Saturday & Sunday

- Strong customer service skills

- Good communication and persuasion skills

- Problem analytical and solving abilities

- Good at English

工作兴趣

- Competitive basic salary + bonus

- Professional and holistic training

- Creative, supportive and competitive colleagues

- 12 days annual leave

- Discount on English courses for IELTS preparation at AEG Vietnam

- Discount for employee’ children

- Other benefits: laptop, telephone, uniform, free employee parking

Working Locations:

AEG - 37B Pham Ngoc Thach, Vo Thi Sau Ward, District 3, Ho Chi Minh City

AEG - 190 Quang Trung, Ward 10, Go Vap District, Ho Chi Minh City

AEG - 422 Nguyen Thi Thap, Tan Quy Ward, District 7, TP. HCM

AEG - 2 Hoang Viet, Ward 4, Tan Binh District, Ho Chi Minh City

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联络资料

联系: HR Department

最后期限: 29-01-2025

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