Nhân Viên Chăm Sóc Khách Hàng - Customer Service Officer

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Ngày cập nhật: 16-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Hành chính - Thư ký - Trợ lý

Số lượng tuyển: 5

Vị trí: Nhân viên/ Chuyên viên

Mức lương: 8 - 16 triệu

Trình độ: Cao đẳng

Kinh nghiệm: 1 năm

Giới tính: Nữ

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Mô tả công việc

1. Re-enrollment

- Responsible for re-enrollment monthly target

- Fill up classes with students to meet the minimum number of students in each class

- Do re-enroll and care call, Consult extra course at AEG

2. Course Administration

- Prepare and maintain class folders

- Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting Deliver product presentations

- Update parents/ students with course progress, input results

3. Customer Service

- Support with organizing events/ activities for students, Handle students’ requests/ complaints on a daily basis

- Prepare and do customer survey (via hard copy form and telesales)

- Check attendant Call absence, Visit class

4. Admin Tasks

- Update student list daily

- Manage enrollment document, Update and manage student information

- Check and follow up all requests till the end, Manage transfer fee/transfer class/save fee document

Yêu cầu công việc

- Graduated College/University in Economics, Business Administration Foreign Language or equivalent fields

- At least 1 year(s) of working experience in the equivalent positions

- Be able to work by shifts, Saturday & Sunday

- Strong customer service skills

- Good communication and persuasion skills

- Problem analytical and solving abilities

- Good at English

Quyền lợi công việc

- Competitive basic salary + bonus

- Professional and holistic training

- Creative, supportive and competitive colleagues

- 12 days annual leave

- Discount on English courses for IELTS preparation at AEG Vietnam

- Discount for employee’ children

- Other benefits: laptop, telephone, uniform, free employee parking

Working Locations:

AEG - 37B Pham Ngoc Thach, Vo Thi Sau Ward, District 3, Ho Chi Minh City

AEG - 190 Quang Trung, Ward 10, Go Vap District, Ho Chi Minh City

AEG - 422 Nguyen Thi Thap, Tan Quy Ward, District 7, TP. HCM

AEG - 2 Hoang Viet, Ward 4, Tan Binh District, Ho Chi Minh City

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Thông tin liên hệ

Liên hệ: HR Department

Địa chỉ: 37B Phạm Ngọc Thạch, Phường Võ Thị Sáu, Quận 3, TP. HCM

Hạn nộp: 16-05-2024

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