Nhân Viên Chăm Sóc Khách Hàng (Global Service Desk)

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☞ CÔNG TY TNHH CYBERLOGITEC VIỆT NAM

View: 121

Update day: 06-10-2024

Location: Ho Chi Minh

Category: IT - Hardware / Networking Information Technology Consulting / Customer Service

Number of recruitment: 3 người

Position: Nhân viên

Salary: Thương lượng

Gender: Không yêu cầu

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Job description

- Receive requests from world-wide customers via email, website, phone call.

- Support to resolve customer’s problems encountered when using the companys system.

- Most of customers come from US, Korea, Japan, Singapore, India, China, Turkey, etc.

* Working time:

- Work 5 days/week; including weekends, holidays, Tet holiday.

- Work in 3 shifts in rotation following company’s arrangement

- Shift 1: 6 AM – 2 PM

- Shift 2: 2 PM – 10 PM

- Shift 3: 10 PM – 6 AM

Job requirement

- Ability to analyze, logical thinking.

- Good English; ability to write, read well.

- Can use office software (Word, Excel, Outlook).

*Priority:

- Love the field of Shipping, Terminal & Logistic.

- Have a good spirit of learning, attitude and responsibility.

- Ability to work long term.

- Knowledge of SQL and Database is advantage.

Job benefit

- Basic salary: negotiated.

- Salary review is every 6 months; the increasing will depend on the work performance.

- Additional allowance of VND250,000/shift when working shift 3 (10 PM – 6 AM)

- Other allowances: parking fee of motorbike, necessities are available (milk, cake, tea, coffee, etc) to ensure health at work.

- Annual vacation and social welfare in accordance with the law of Vietnam.

- Opportunity to improve English very well, most of using English in communication.

- Opportunity to learn Logistics, professional working environment.

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