Customer Service Internship

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☞ Công ty TNHH Maersk Việt Nam

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場所: Vietnam

カテゴリー: コンサルティング/カスタマーサービス

レベル: Nhân viên chính thức

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仕事内容

1. Tên công ty: Sealand – Một công ty con thuộc tập đoàn AP. Moller Maersk

2. Tên vị trí: Customer Service Internship

3. Mô tả công việc

– Guide new and returning customers with end-to-end shipping services through the onboarding.
– Support customer on E-commerce channels and applications leading to the improvements of customer satisfaction.
– Engaged customers in discussion on how to have simple, easy and efficient business.
– Take ownership for business issues encountered by customer and act as a primary point of contact, be the Customer advocate internally.
– Understand and be familiar with local KPIs and act in line with set targets in co-ordination with internal stakeholders. Drive continuous improvements opportunities.
– As part of Commercial Intelligence – understand and empathy, build strong relationships with customers, gain an understanding for their businesses, service needs.
– Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.

4. Yêu cầu của công việc

– Excellent communication skills and the ability to communicate confidently.
– Passion to drive closures & high-level customer service orientation.
– Well organized when working under pressure & teamwork spirits.
– Excellent customer service skills/experiences.
– Result-oriented self-starter with initiative and strong drive.
– Stakeholders management skill, positive and proactive attitude.
– Good command of both oral and written English.
– Good at MS Office, especially in MS Excel.
– Time management and Problem-solving skill.

5. Quyền lợi

– Phụ cấp thực tập hấp dẫn và cạnh tranh

– Cơ hội được đào tạo và phát triển trong ngành Logistics/Supply Chain

– Làm việc trong môi trường chuyên nghiệp và năng động

6. Thông tin thêm

– Thời gian làm việc: T2 – T6, giờ hành chính

– Địa điểm làm việc: Lầu 3, Tòa nhà Sacombank, 98 Mai Xuân Thưởng, Qui Nhơn.

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