招聘人数: 2 người
水平: Nhân viên
薪水: Thoả thuận
性别: Không yêu cầu
职位描述
- First level support (helpdesk) to end users
- Computer, Laptop
+ Install application license likes Operating System, MS Office, Outlook Email, MS Project, Adobe Pro, AutoCAD, Antivirus, Hard Disk Encryption, Security software…
+ Analyze, define, and troubleshoot some problems of hardware, drivers…spare part replacement.
+ Physical connecting, network joining domain.
+ Backup & Recovery.
- Printer, Fax, Photocopy, Scanner
+ Setup/monitor/troubleshoot some related problems.
- Local Network Area:
+ Network cable installing.
+ Understand TCP/IP, DHCP, IP Assignment, and Resource Sharing…
+ Setup, monitor, and troubleshoot some problems related to Hub/Switch, Wi-Fi, Router, and Firewall…
+ Manage VLAN, Switching, Routing
+ Security, Antivirus
- Server
+ Set up permission on file server
+ Data, System backup & restore
+ Create /Modify/Delete domain user accounts, OU, GPO, Logon Scripts…
- Firewall & VPN
+ Create /Modify/Delete policy
+ Monitor & troubleshoot some basic problems
+ Configuration back up & restore
+ Install VPN Client
- Internet
+ Manage Fiber Optic (FTTH), Lease Line.
- PBX
+ Create /Modify/Delete Extension Number
+ Monitor & troubleshoot some basic problems
- Document, IT Policy
+ Update network resource document likes file server permission, …
+ Update IT asset document likes server info, computer configuration, network equipment, Printer…
+ Update document license, application installing
+ Create help document
+ Apply IT Policy
+ Manage company IT assets, including following up the condition status, using status, take-over/hand-over. The asset includes but no limit: PC, Laptops, Server, Computers and Spare parts, Network Equipment, Security Media Equipment …
- External vendor
+ Contact external vendor for technical problem, equipment warranty, License Activation…
- Other assignments from & report to IT in head office and Board of Management.
工作要求
- College/University of IT
- At least 02 years working experience as IT Helpdesk in foreign company
- Deep working experience with Windows Server (Active Directory, DHCP, DNS, File Server…), Firewall Fortinet, VPN, Email…
- Have experience with Microsoft Office 365, Exchange, SharePoint, Power Apps & Power Automate is a bonus point.
- Fluently English writing/speaking
- Working hard
- Proactive and initiative personality
- Self-motivated, disciplines, performance driven and able to work in a team or independently
- Good time management skill
- Good communication skill
- Maturity and confidence
工作兴趣
- Pay full social insurance according to your gross offer salary! In addition, during the 2 months of probationary period, still pay social insurance.
- Paid 24/24 accident insurance for 2 months of probation, health insurance after passing the probationary period.
- The average bonus is 1-3 months of year-end salary in December every year, and review salary in January.
- Company trip, Year -end party every year but for a few years now due to pandemic Covid, it cannot be implemented and will be compensated with a symbolic incentive voucher
- Holidays, birthdays, womens day, weddings, childbirth, funerals have more vouchers
- There is more benefits mode if participating Union
- 1 year have 12 annual days with all levels are the same, especially for holidays, you can take more leave day than the law.
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