Customer Services Executive

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☞ Everest Education

View: 151

Location: Ho Chi Minh

Category: Administrative / Clerical / Assistant Other Consulting / Customer Service

Number of recruitment: 5 người

Position: Nhân viên

Salary: Trên 10 triệu

Experience: 1 năm

Gender: Không yêu cầu

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Job description

Customer Feedback & Support for Students and/or Parents

● Communicate with parents and/or students to update studys progress and follow up throughout the course, coordinate with the academic team to handle any students issues, answer any other questions or concerns from parents and/or students;

● Follow up to enroll current students in the next courses, coordinate with related departments to prepare for the new courses (class openings, scheduling,....);

● Execute and surveys to collect feedback from students in prototypes;

● Develop processes and systems to provide feedback on academic performance, skills development, and opportunities for growth.

Onboarding New Students

● Develop processes and systems to help new students get comfortable with systems and online class experience;

● Perform instructional online sessions;

● Ensure that student devices and internet connections work well for online courses;

● Ensure clear instructions for students to have a great learning experience.

Sales Support

● Perform a full sales cycle of Online Math courses: Consultation, book placement tests and tech check, close the deals and proceed payments;

● Maintain an accurate database of the call records and presentation of the same on a timely basis.

Other tasks assigned by the Direct Supervisor

Job requirement

● Bachelor degree and above;

● Ability to use English for emails, meetings and daily conversation;

● Computer literacy and quick ability to learn new platforms;

● Excellent phone manners and communication skills;

● A strong desire and shown potential to develop these customer service traits:

✓ An obsession over every customer information detail

✓ Deep customer empathy and insights

✓ Perseverance and passion for long-term goals;

● Ability to work with children;

● Shown ability to work independently. Though this position is expected to primarily be an execution role, exceptional candidates will be able to work more independently during the development stage.

Job benefit

● Competitive Salary, Sales Commission, Team Bonuses, and Annual Performance Bonus;

● Unlimited Vacation Policy;

● Social and Private Health Insurance;

● Company dinners, team lunches, offsite retreats, 5-for-5 stipends, etc.

● Mentor-Mentee Program;

● Advanced Studies Grant for personal development;

● Substantial opportunity and training for career development.

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