Customer Services Executive

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☞ Everest Education

视图: 151

位置: Ho Chi Minh

类别: 行政/文书/助理 其他 咨询/客户服务

招聘人数: 5 người

水平: Nhân viên

薪水: Trên 10 triệu

经验: 1 năm

性别: Không yêu cầu

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职位描述

Customer Feedback & Support for Students and/or Parents

● Communicate with parents and/or students to update studys progress and follow up throughout the course, coordinate with the academic team to handle any students issues, answer any other questions or concerns from parents and/or students;

● Follow up to enroll current students in the next courses, coordinate with related departments to prepare for the new courses (class openings, scheduling,....);

● Execute and surveys to collect feedback from students in prototypes;

● Develop processes and systems to provide feedback on academic performance, skills development, and opportunities for growth.

Onboarding New Students

● Develop processes and systems to help new students get comfortable with systems and online class experience;

● Perform instructional online sessions;

● Ensure that student devices and internet connections work well for online courses;

● Ensure clear instructions for students to have a great learning experience.

Sales Support

● Perform a full sales cycle of Online Math courses: Consultation, book placement tests and tech check, close the deals and proceed payments;

● Maintain an accurate database of the call records and presentation of the same on a timely basis.

Other tasks assigned by the Direct Supervisor

工作要求

● Bachelor degree and above;

● Ability to use English for emails, meetings and daily conversation;

● Computer literacy and quick ability to learn new platforms;

● Excellent phone manners and communication skills;

● A strong desire and shown potential to develop these customer service traits:

✓ An obsession over every customer information detail

✓ Deep customer empathy and insights

✓ Perseverance and passion for long-term goals;

● Ability to work with children;

● Shown ability to work independently. Though this position is expected to primarily be an execution role, exceptional candidates will be able to work more independently during the development stage.

工作兴趣

● Competitive Salary, Sales Commission, Team Bonuses, and Annual Performance Bonus;

● Unlimited Vacation Policy;

● Social and Private Health Insurance;

● Company dinners, team lunches, offsite retreats, 5-for-5 stipends, etc.

● Mentor-Mentee Program;

● Advanced Studies Grant for personal development;

● Substantial opportunity and training for career development.

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