募集人数: 5 người
レベル: Nhân viên
給料: Trên 10 triệu
経験: 1 năm
性別: Không yêu cầu
仕事内容
Customer Feedback & Support for Students and/or Parents
● Communicate with parents and/or students to update studys progress and follow up throughout the course, coordinate with the academic team to handle any students issues, answer any other questions or concerns from parents and/or students;
● Follow up to enroll current students in the next courses, coordinate with related departments to prepare for the new courses (class openings, scheduling,....);
● Execute and surveys to collect feedback from students in prototypes;
● Develop processes and systems to provide feedback on academic performance, skills development, and opportunities for growth.
Onboarding New Students
● Develop processes and systems to help new students get comfortable with systems and online class experience;
● Perform instructional online sessions;
● Ensure that student devices and internet connections work well for online courses;
● Ensure clear instructions for students to have a great learning experience.
Sales Support
● Perform a full sales cycle of Online Math courses: Consultation, book placement tests and tech check, close the deals and proceed payments;
● Maintain an accurate database of the call records and presentation of the same on a timely basis.
Other tasks assigned by the Direct Supervisor
仕事の要件
● Bachelor degree and above;
● Ability to use English for emails, meetings and daily conversation;
● Computer literacy and quick ability to learn new platforms;
● Excellent phone manners and communication skills;
● A strong desire and shown potential to develop these customer service traits:
✓ An obsession over every customer information detail
✓ Deep customer empathy and insights
✓ Perseverance and passion for long-term goals;
● Ability to work with children;
● Shown ability to work independently. Though this position is expected to primarily be an execution role, exceptional candidates will be able to work more independently during the development stage.
仕事上の利点
● Competitive Salary, Sales Commission, Team Bonuses, and Annual Performance Bonus;
● Unlimited Vacation Policy;
● Social and Private Health Insurance;
● Company dinners, team lunches, offsite retreats, 5-for-5 stipends, etc.
● Mentor-Mentee Program;
● Advanced Studies Grant for personal development;
● Substantial opportunity and training for career development.
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