Customer SupportEngineer(IT)

Ver: 103

Dia de atualização: 10-12-2024

Localização: Ho Chi Minh

Categoria: Consultoria / Atendimento ao Cliente Telecomunicações Tecnologia da Informação

Número de recrutamento: 15 người

Posição: Nhân viên

Salário: 18 - 24 triệu

Gênero: Không yêu cầu

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Descrição do emprego

Mô tả công việc

Available to work fixed night shifts onsite (Flexible 9 hours/day during 6PM-7AM)
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Yêu cầu ứng viên

Proficient in English (4 skills) is a must.
Open for fresher/ junior level.
Available to work for fixed night shifts (9 hours/day around 6:00 PM - 7:00 AM)
5 days work week, 2 unfixed days off
Having a good customer service mindset/sense
Passion and desire to develop in the IT industry.

Quyền lợi

Competitive salary depending on experience.
Salary at 100% during the probationary period.
Training will be offered in 1st month.
Full working equipment will be provided
90% contribution of the gross salary to social insurance.
12 days of annual leave, and 8 days of sick leave.
30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.
Annual Health Checkup.

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