Customer SupportEngineer(IT)

Error

☞ Công ty TNHH ITECHWX

View: 103

Update day: 10-12-2024

Location: Ho Chi Minh

Category: Consulting / Customer Service Telecommunications Information Technology

Number of recruitment: 15 người

Position: Nhân viên

Salary: 18 - 24 triệu

Gender: Không yêu cầu

Đang tải ...

Job description

Mô tả công việc
  • Available to work fixed night shifts onsite (Flexible 9 hours/day during 6PM-7AM)
  • Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
  • Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues, and documents technical work and research.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
  • Identifies potential defects and escalates to more senior engineers to resolve them.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Job requirement

Yêu cầu ứng viên
  • Proficient in English (4 skills) is a must.
  • Open for fresher/ junior level.
  • Available to work for fixed night shifts (9 hours/day around 6:00 PM - 7:00 AM)
  • 5 days work week, 2 unfixed days off
  • Having a good customer service mindset/sense
  • Passion and desire to develop in the IT industry.

Job benefit

Quyền lợi
  • Competitive salary depending on experience.
  • Salary at 100% during the probationary period.
  • Training will be offered in 1st month.
  • Full working equipment will be provided
  • 90% contribution of the gross salary to social insurance.
  • 12 days of annual leave, and 8 days of sick leave.
  • 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.
  • Annual Health Checkup.
Đang tải ...

Deadline: 09-01-2025

Click to apply for free candidate

Apply

Đang tải ...
Đang tải ...

SIMILAR JOBS

Đang tải ...
Đang tải ...